Frame with Easel and Saying

We have a 1-4 day processing time before shipping our in-stock items.  For items that are custom-engraved, there is an extra 3-4 day processing time. Often, the order will be shipped quicker but we can't guarantee exact delivery times.  If we have any unusual delays in processing or shipping your order, we will reach out to you by email with an estimated shipping time and also the option to cancel the order for a full refund if it has not yet been processed.

Some of our products are Printed on Demand and will have a longer processing time.  These products are clearly marked on the website, in each product's description.  

While we strive to keep our inventory levels updated on our website, we work with a variety of vendors and sometimes experience a delay in updating inventory that is shipped directly from our vendor's warehouse to our customer.  In the event of an item that you ordered being out of stock, we will always inform you by email with an estimated delivery date and offer you the option of a refund.  

If you are not completely satisfied with your purchase or have received
a product damaged in transit, we will work with you to resolve the issue
expeditiously. For faster processing time, we recommend that you
initiate the return authorization process by submitting an email to   julia@onecottage.com.

Return Policy

• PLEASE INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES

• Timing: Please contact us within 7 business days from delivery of damaged
  products and 30 days from delivery of non-defective and returnable products.
  Failure to do so will result in a denial of your claim or credit.
• We want you to be 100% satisfied with your purchase and offer both store credit and/or full refund for returned items.  You will be responsible for the shipping charges of the return and we can send you a shipping return label and subtract the amount from your refund, if requested. 
  Please note that the refund amount may be affected if items are damaged due to inadeqquate packaging for the return. 

• Initiating Returns: Request a Return Authorization Number (RA#) for
  your return by emailing us at julia@onecottage.com. 
• Please use the original packaging when returning items to us when possible. 
• Engraved items are final sale and cannot be returned.