We have a 1-4 day processing time before shipping our in-stock items. For items that are custom-engraved, there is an extra 3-4 day processing time. Often, the order will be shipped quicker but we can't guarantee exact delivery times. If we have any unusual delays in processing or shipping your order, we will reach out to you by email with an estimated shipping time and also the option to cancel the order for a full refund if it has not yet been processed.
While we strive to keep our inventory levels updated on our website, we work with a variety of vendors and sometimes experience a delay in updating inventory that is shipped directly from our vendor's warehouse to our customer. In the event of an item that you ordered being out of stock, we will always inform you by email with an estimated delivery date and offer you the option of a refund.
If you are not completely satisfied with your purchase or have received
a product damaged in transit, we will work with you to resolve the issue
expeditiously. For faster processing time, we recommend that you
initiate the return authorization process by submitting an email to firstname.lastname@example.org.
- PLEASE INSPECT PRODUCT(S) UPON DELIVERY FOR VISIBLE & CONCEALED DAMAGES
Timing: Please contact us within 7 business days from delivery of damaged
products and 30 days from delivery of non-defective and returnable products.
Failure to do so will result in a denial of your claim or credit.
Credit: 100% credit will be applied for defective products; a 15% restocking
fee and applicable freight charges will be charged for non-defective returns.
Please note that credit will not be issued for returns damaged during return
shipment due to inadequate packaging.
Initiating Returns: Request a Return Authorization Number (RA#) for
your return by emailing us at email@example.com.
- Engraved items are final sale and cannot be returned.